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KEYWORD "Customer Service" - 56 RESULTS
HMRC’s embarrassing U-turn on Self-Assessment Helpline closure

HM Revenue and Customs has done a rapid U-turn on a decision to close its self-assessment telephone helpline for half the...

21 March 2024

From: Breaking News

Labour Mayor’s landlord clampdown backed by Build To Rent group

The Build To Rent trade body, the UK Apartment Association, is backing the proposals outlined to clampdown on rogue landlords put...

10 January 2024

From: Breaking News

Landlords Beware - Concerns over Quality of New Build Homes

New research from a construction professional body shows a large proportion of people would not buy a newly built property due...

30 December 2023

From: Top tips & guides

Home Warranties - what are they and are they worth the cost?

Repairs are a normal part of owning a home, and the costs can add up quickly.  Home warranties can help homeowners budget...

28 January 2023

From: Lettings PropTech

Landlords and New Builds - what protections are there?

What protections do landlords have when investing in a new-build property? From this week those landlords buying a new build home can...

08 October 2022

From: Legislation & Compliance

Need help solving a tenant dispute? New redress service launched

A new voluntary redress scheme has been launched to help landlords and tenants solve disputes.  The scheme - by the National Residential...

14 March 2022

From: Breaking News

New dispute resolution service for private rental sector

Trading Standards has approved a new alternative dispute resolution body for the private rental sector. It’s The Dispute Service Ltd, and it...

07 March 2022

From: Breaking News

Landlords given five top tips to reduce winter boiler problems

Landlords have been issued with five top tips on how to use heating systems more efficiently and safely in a bid...

16 December 2021

From: Breaking News

Karl Ullrich, Customer Service Technology Group Manager at BSH

Tell us about your role. I am the Customer Service Technology Group Manager at BSH (group brands include Bosch, NEFF and Siemens)...

02 November 2021

From: 60 Second Interview

Top things agents should look for in a valuation tool

Here at The ValPal Network, we know that there are other options available when considering to use a valuation tool, so...

29 September 2021

From: Agent Advice

Large-scale landlords should automate Right To Rent - PropTech firm

Landlords facing upcoming changes to Right To Rent procedures should invest in automation to ease the red tape burden. That’s the call...

05 August 2021

From: Breaking News

Are landlords and tenants paying too much for utilities?

A new report shows a growing difference in customer service levels between the best and worst energy suppliers in Britain -...

28 June 2021

From: Breaking News

App claims to cut out “low service standards” of London letting agents

A PropTech company claims to have created a Covid-friendly app for landlords in London, challenging traditional agents’ models for finding tenants. Rentd, which...

11 November 2020

From: Breaking News

Top tips to make your properties ‘gas secure’

Gas Safety Week is an annual event, that took place 14-20 September in 2020 and aims to raise awareness of gas safety...

29 October 2020

From: Legislation, Regulation & Compliance

Ben Hall, Managing Director of LOFT

Who are you? My name is Benjamin Hall and I’m the Founder and Managing Director of LOFT. What services does LOFT provide? LOFT delivers...

26 June 2020

From: 60 Second Interview

Paragon launches new online system for landlords

Paragon has launched a new online system for its landlord customers. The Landlord Portal enables landlords to access all their accounts in...

18 June 2020

From: Breaking News

Neil Newstead, CEO of Oakfield Estate Agents

Who are you? Neil Newstead What does it say on your business card? Chief Executive Officer and Co-Founder, sounds pretty important, but...

30 April 2020

From: 60 Second Interview

Why it's worth the hassle for landlords to switch letting agents

On the one hand “if it isn’t broken, don’t fix it”, seems like common-sense advice, especially when making a change and...

30 October 2019

From: Breaking News

TDS custodial scheme sees sharp rise in number of tenancy deposits protected

There was a 73% increase in the number of landlords and letting agents that signed up to the TDS' custodial scheme during 2018-19,...

11 October 2019

From: Breaking News

Hamilton Fraser named number one landlord insurance provider in the UK

Hamilton Fraser Total Landlord Insurance has been crowned ‘Best Landlord Insurance Provider’ at the Insurance Choice Awards. The insurance provider beat tough...

08 October 2019

From: Breaking News

NRLA names Ben Beadle as new chief executive

The newly formed National Residential Landlords Association (NRLA) has announced Ben Beadle as its new chief executive.  Beadle will become the organisation’s...

24 September 2019

From: Breaking News

New deal to provide landlords with access to Landbay’s lending products

Landbay has announced a new partnership with the Next Intelligence mortgage club, Mortgage Intelligence, Mortgage Next and FYB Network brands that...

05 September 2019

From: Breaking News

Daniel Bond, Managing Director of Bonds Estate Agents

What is your business?    Bonds Estate Agents, the modern hybrid agent bridging the gap between the traditional high street agent and online...

15 August 2019

From: 60 Second Interview

Mandatory Client Money Protection – what do landlords need to know?

On April 1 2019, the rental sector shifted into a new era of even greater professionalisation with the introduction of mandatory...

09 April 2019

From: Sponsored Content

So, what do smart landlords do to make more money than you, and how do they do it? The million-dollar question....

15 March 2019

From: Sponsored Content

Landlords will be legally required to join a redress scheme, or face £5,000 fine

For the first time ever, buy-to-let landlords will be legally required to become members of a redress scheme, as part of measures...

25 January 2019

From: Breaking News

Significant increase in rental deposit numbers as PRS continues to grow

There has been a sharp rise in the number of tenancy deposits held across the UK, new figures provided by deposit...

10 December 2018

From: Breaking News

Hamilton Fraser named ‘Best Landlord Insurance Provider’ at prestigious awards

Hamilton Fraser Total Landlord Insurance has scooped the ‘Best Landlord Insurance Provider’ for the second consecutive year at the Insurance Choice...

10 October 2018

From: Breaking News

Deadline to register for self-assessment is next week

If as a landlord you are not yet in the self-assessment tax system then you need to register for tax self-assessment...

25 September 2018

From: Breaking News

Landlord fined for putting ‘safety, well-being and lives’ of tenants at risk

A buy-to-let landlord has been ordered to pay almost £6,500 for renting out four houses in Nottingham without a license. Dilip Gohil...

04 December 2017

From: Breaking News

Britain to become a nation of renters

A growing number of young British adults are giving up hope of ever owning their own property, fresh research shows. A startling...

03 August 2017

From: Breaking News

Calum Brannan, CEO of No Agent

Q: What is No Agent?   No Agent is a complete property management service. We have combined the experience of property experts with...

02 August 2017

From: 60 Second Interview

New mobile app for landlords and tenants launched by Hampton International

Hamptons International has released its first mobile application for both landlords and tenants, offering them instant access to their personal account...

18 July 2017

From: Breaking News

Steve Cox - Business Account Manager

Alan Boswell Group’s Steve Cox tells us a bit more about himself, and why the company’s landlord insurance is market-leading. Tell us...

09 June 2017

From: 60 Second Interview

Revealed: The best letting agents in your area as rated by landlords

Complaints against letting agents often make the headlines, but the reality is that most tenants and landlords are happy with the...

15 May 2017

From: Breaking News

Mario Carrozzo CEO of Caridon Group

Q: About the Caridon Group?  Caridon Group provides exceptional, end-to-end residential property solutions throughout the UK, from property development and management to...

11 May 2017

From: 60 Second Interview

60 second interview with Michelle Niziol

What does it say on your business card? Michelle Niziol, managing director, IMS Independent Lettings Solutions Limited. Who are IMS Independent Lettings Solutions...

25 April 2017

From: Breaking News

Southampton’s first purpose-built PRS scheme set to launch soon

The first large-scale PRS development along the south coast is set to launch soon as part of the Bow Square scheme...

24 April 2017

From: Breaking News

Landlord fined over £7,000 for putting tenants at risk

A landlord had been ordered to pay more than £7,000 after putting the lives of his tenants at risk. Daniel Woulfe of...

30 March 2017

From: Breaking News

Luke Burton, Sales & Marketing Director at Rent4sure

What does it say on your business card? Luke Burton Sales and Marketing Director, Rent4sure Who is Rent4sure? Rent4sure, is an established tenant referencing company. We provide...

29 March 2017

From: 60 Second Interview

Living In London Celebrates 15 Years in SE16

Living in London has been busy painting the town pink in the lead up to its 15th Anniversary, and it’s finally...

27 March 2017

From: Breaking News

Free landlord event to be held in Nottingham this week

Harrison Murray Lettings is inviting private landlords to attend a public event this week that will offer expert buy-to-let tips and...

06 March 2017

From: Breaking News

UK’s happiest place for renters unveiled

Every landlord wants a happy tenant, as it makes it more likely that they will live in the property longer, pay...

01 March 2017

From: Breaking News

Key insurance scheme launches

A new key insurance scheme has been launched for buy-to-let landlords and homeowners by Discount Insurance. The insurance broker has joined forces...

17 February 2017

From: Breaking News

Public event to help ‘landlords maintain their assets’

Buy-to-let landlords are being invited to attend a special public event tomorrow which will offer expert tips and advice.  The event, which...

09 February 2017

From: Breaking News

Landlord ordered to pay back £30,000

A private landlord in Scunthorpe has been prosecuted for tenancy fraud and ordered to pay back more than £30,000 after deceptively...

07 February 2017

From: Breaking News

Lender broadens range for borrowers

Marsden Building Society has broadened its product range across its buy-to-let, residential and older portfolios, including cutting prices and increasing loan-to-value...

19 January 2017

From: Breaking News

New training scheme to help improve standards of service in the PRS

The UK Apartment Association (UKAA) has launched a new training programme to help improve standards of service in the private rental...

13 July 2016

From: Breaking News

How to build a high yielding HMO portfolio

Daniel Hill, managing director of Multi-Let UK, explains how you could build and manage a profitable HMO portfolio. Recent research fromMortgages...

20 June 2016

From: Breaking News

Caridon Property voted best in the UK

ONE of the fastest growing property companies in London has been voted the best letting agency in the UK after its...

26 April 2016

From: Sponsored Content

In-house versus third party inventories

The latest TDS stats show that there has been a steep 25% rise in tenancy deposit disputes, with one-third of agents...

10 March 2016

From: Sponsored Content

Agent One51 is an independent, dynamic, and innovative company

Providing an extensive range of property services including sales, lettings, management, development and investment. With our main office located in Elmers...

16 November 2015

From: Sponsored Content

High fees are landlords’ ‘biggest gripe’ with letting agents

High fees are the most common dissatisfaction for landlords using letting agents, according to a survey. Online agency Rentify surveyed 500 landlords,...

05 October 2015

From: Breaking News

Website removes ad seeking 'alternative payment' from females

An advertisement from a landlord saying he would accept ‘alternative payments’ from ‘attractive females’ who moved in to his property has...

16 June 2015

From: Breaking News

WOW! TenTel shows growth and signs ANOTHER new partner!

It’s been a fantastic month here at TenTel as more and more tenants and home owners switch their phone and broadband...

10 June 2015

From: Sponsored Content

Huge rise in referrals to The Property Ombudsman

There was a 42% rise in referrals to The Property Ombudsman (TPO) last year according to the annual report for 2014. TPO...

22 April 2015

From: Breaking News

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